- 1. Novice
- "rigid adherence to taught rules or plans"
- no exercise of "discretionary judgment"
- 2. Advanced beginner
- limited "situational perception"
- all aspects of work treated separately with equal importance
- 3. Competent
- "coping with crowdedness" (multiple activities, accumulation of information)
- some perception of actions in relation to goals
- deliberate planning
- formulates routines
- 4. Proficient
- holistic view of situation
- prioritizes importance of aspects
- "perceives deviations from the normal pattern"
- employs maxims for guidance, with meanings that adapt to the situation at hand
- 5. Expert
- transcends reliance on rules, guidelines, and maxims
- "intuitive grasp of situations based on deep, tacit understanding"
- has "vision of what is possible"
- uses "analytical approaches" in new situations or in case of problems
1. Novice
--wants to be given a manual, told what to do, with no decisions possible
2. Advanced beginner
--needs a bit of freedom, but is unable to quickly describe a hierarchy of which parts are more important than others
3. Competent
--wants the ability to make plans, create routines and choose among activities
4. Proficient
--the more freedom you offer, the more you expect, the more you'll get
5. Expert
--writes the manual, doesn't follow it.
If you treat an expert like a novice, you'll fail.
References:
http://en.wikipedia.org/wiki/Dreyfus_model_of_skill_acquisition
http://sethgodin.typepad.com/seths_blog/2010/10/getting-smart-about-the-hierarchy-of-smart.html
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